What Performance Gaps Can Cost

When performance slips, the obvious answer is often more training. But if the real constraint is somewhere else, the cost keeps growing.

Operations
Operations: “Throughput is down again. We trained the team twice, but the same delays keep showing up.”
Operations: “Supervisors say people understand the process, but they’re still missing handoffs and reworking the same steps.”
Operations: “So the question is whether we have a people problem, a process problem, or something in the work environment getting in the way.”
HR
HR: “If people know what to do but results still vary, another training class may only make us feel like we acted.”
HR: “I’m also hearing managers give conflicting priorities. Speed one week, accuracy the next, then overtime gets questioned.”
HR: “I saw Jennifer Lilly from JL3 Learning Solutions present at a conference on the Six Performance Levers. She showed how companies of different sizes and revenue levels improved results by diagnosing the conditions around the work.”
HR: “She framed it around Mindset Alignment, Skill Readiness, Peer Norms, Shared Capacity, System Cues, and Tool Support.”
Finance
Finance: “The cost is not just the training budget. It’s overtime, rework, missed deadlines, manager time, and customer recovery.”
Finance: “If we keep treating this like a skill gap and it isn’t one, we’re spending money without reducing the constraint.”
Finance: “Before we approve another fix, we need to know what is actually driving the performance gap.”
Training builds capability. Performance depends on conditions.

VIP Performance Intensive

Diagnose the conditions holding performance back and build a practical plan to improve them.

Fix What’s Actually Holding Performance Back

Most teams don’t struggle because people lack effort or capability. They struggle because the conditions around the work make performance harder than it should be.

The VIP Performance Intensive helps you identify those conditions and build a clear plan to fix them.

A Focused 1–3 Day Engagement

The VIP Performance Intensive is a structured working engagement designed to diagnose performance issues and build a practical plan to improve them.

Depending on your team’s size and complexity, this may take one to three days.

Who This Is For

  • Lead capable people but results are inconsistent
  • Aren’t confident what’s actually causing the problem
  • Want a clear, structured way to fix it

What You Get

  • A clear diagnosis of what’s driving performance issues
  • A prioritized action plan with defined next steps
  • A 30/60/90-day roadmap to guide execution
  • 30 days of follow-up support to maintain momentum

How It Works

1. Prepare Gather leader input and team context.
2. Diagnose Identify the conditions affecting performance.
3. Plan Build a focused, actionable roadmap.
4. Support Follow-up guidance to sustain progress.

Investment

VIP Performance Intensives start at $5,000.

Final scope depends on team size, complexity, and engagement length.

Ready to fix what’s actually driving performance issues?

Start the conversation.

Request a Consult