When
Performance
Stalls
Six Levers for Fixing the Work So Teams Can Perform
Understand the workplace conditions behind performance problems and learn how to examine them yourself.
View book purchase options
Start with the story. Apply the framework.
A workplace story makes familiar performance problems easier to recognize. The practical framework helps you examine what is happening in your own organization.
For leaders who enjoy reading, reflection, and independent application, this is a place to begin.
Six conditions worth examining.
Shared Capacity
Time, energy, and staffing to do the work.
Skill Readiness
Knowledge and practice for the task.
Peer Norms
Team habits and expectations.
System Cues
Signals that shape daily decisions.
Tool Support
Resources that help people perform.
Mindset Alignment
Whether leaders’ priorities and resource decisions support the performance they expect.
Change how you approach performance.
- Investigate before choosing a solution.
- Recognize when training will help.
- Discuss workplace conditions without defaulting to blame.
“I took one piece of one of the levers and implemented it and saw change immediately!”
Choose the level of support you need.
Learn and apply independently
Use the book to build your understanding and work through the ideas at your own pace.
Add structure when you need it
The Diagnostic helps you examine a specific challenge. VIP helps you build a 90-day action plan. Executive focuses on conditions supporting strategic execution.
Jennifer Lilly · Founder of JL³ Learning Solutions · Creator of the JL³ Performance Levers