Is training really the right starting point?
Answer seven quick yes-or-no questions. This check will help you decide whether training appears worth exploring or whether something else may be affecting performance.
Answer based on what is happening now, not what you hope is happening.
Do employees know exactly what they are expected to do?
Have employees been taught how to perform the expected behavior correctly?
Have employees had enough opportunity to practice the required skill?
Have employees successfully performed this behavior before?
Do employees have the tools, information, time, and resources they need to perform correctly?
Do managers and coworkers support and reinforce the expected behavior?
If employees had perfect knowledge and skill tomorrow, would the performance problem disappear?
This is the quick check.
The full diagnostic goes deeper into what may actually be driving the performance problem and what should happen next.