Set Up Your Diagnostic
Before you work through the six Performance Levers, choose one real performance issue to examine. The clearer you are about the issue, the more useful your Executive Brief will be.
Frame the issue as something observable. Don’t diagnose the cause yet. You’ll use the Masterclass to examine what workplace conditions may be making that result more likely.
Watch Before You Begin
This video explains how to choose the performance challenge you’ll use throughout the Masterclass and how to avoid jumping too quickly to conclusions.
Setup Video Placeholder
Replace this placeholder with your setup video once it is recorded.
Read the lesson transcript
Transcript placeholder. Add the final transcript here after the setup video is recorded.
This section should explain that participants need to choose one real issue, describe what is happening, and avoid framing the issue as a conclusion such as “people don’t care” or “the team has a bad attitude.”
Before You Complete This Section
Use one performance challenge from start to finish. Don’t switch examples as you move through the course.
- Choose a real issue, not a hypothetical one.
- Describe the observable outcome, not your current theory about the cause.
- Be specific enough that you can answer each lever section against the same situation.
- Choose something meaningful, but not so sensitive that you cannot think about it clearly.
Better than “communication is poor”: “Handoffs between sales and operations are creating delays and rework.”
Start the Masterclass Diagnostic Tool
Enter your Masterclass Access ID, then name the performance challenge you’ll examine throughout the online Masterclass.