JL³ Masterclass

Masterclass Diagnostic Tool

Identify where performance may be leaking.

Step 1 of 10 Guided Masterclass workflow
Step 1 of 10

Enter Your Masterclass Access ID

Use the unique ID assigned when you registered for the Masterclass. This connects your report to the correct cohort and organization record.

Your Access ID must be validated before you can continue. This connects your Executive Brief to your registration record.
Step 2 of 10

Identify Your Performance Challenge

Select the business outcome category that best describes the challenge you want to examine during today’s Masterclass. This does not diagnose the cause. The lever work will help you do that.

Productivity & Efficiency

Work takes longer than expected, delays occur frequently, or output is lower than desired.

Quality & Accuracy

Errors, rework, defects, or inconsistencies are impacting performance.

Employee Engagement & Retention

Challenges related to morale, burnout, turnover, or retaining talent.

Customer Experience & Service

Customer satisfaction, responsiveness, service quality, or stakeholder experience concerns.

Growth & Capacity

Difficulty scaling, managing workload, supporting growth, or meeting increasing demand.

Execution & Accountability

Plans are not consistently executed, priorities compete, or teams struggle to follow through.

Step 3 of 10

Shared Capacity

Wait for your facilitator to introduce this lever before completing this section. Then rate each statement based on the performance challenge you identified.

Step 4 of 10

System Cues

Wait for your facilitator to introduce this lever before completing this section. Then rate each statement based on the performance challenge you identified.

Step 5 of 10

Peer Norms

Wait for your facilitator to introduce this lever before completing this section. Then rate each statement based on the performance challenge you identified.

Step 6 of 10

Mindset Alignment

Wait for your facilitator to introduce this lever before completing this section. Then rate each statement based on the performance challenge you identified.

Step 7 of 10

Skill Readiness

Wait for your facilitator to introduce this lever before completing this section. Then rate each statement based on the performance challenge you identified.

Step 8 of 10

Tool Support

Wait for your facilitator to introduce this lever before completing this section. Then rate each statement based on the performance challenge you identified.

Step 9 of 10

Estimate the Performance Leakage

Now that you have reviewed all six levers, estimate the scope of the performance challenge using the best information available to you today.

Your performance challenge will appear here.

If using salary, the tool converts to an hourly estimate using 2,080 annual work hours.
Use 52 if this is a year-round issue. Use fewer weeks if the issue is seasonal or periodic.
How this directional estimate will be calculated

The estimate uses this basic labor leakage formula:

Employees affected × hours lost per week × hourly compensation × weeks impacted

JL³ then applies a conservative adjustment to avoid overstating impact. The report displays an estimate range and confidence level, not a precise financial audit number.

Step 10 of 10

Review & Generate Your Executive Brief

Before generating the Executive Brief, confirm that the information entered reflects your best understanding of the performance challenge at this time.