Tool Support
Tool Support looks at whether the systems, resources, job aids, and technology people rely on actually help the work get done.
Performance often stalls when the tools are unreliable, confusing, fragmented, or harder to use than the workaround. This section helps you examine whether the issue you selected is partly a tool support problem.
Watch the Tool Support Lesson
This lesson explains how tool gaps show up as duplicate entry, manual tracking, missed handoffs, inconsistent documentation, rework, delay, or avoidable frustration.
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Read the lesson transcript
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This section should explain that Tool Support includes technology, systems, templates, job aids, forms, dashboards, trackers, documentation, and the practical resources people use at the point of work.
Before You Complete This Section
Answer these questions against the same performance challenge you selected at the start.
- Look at the actual tools people use, not the tools leaders assume they use.
- Notice where people create spreadsheets, side notes, manual trackers, or unofficial workarounds.
- Pay attention to duplication, missing information, unclear handoffs, or systems that do not talk to each other.
- Consider whether the tool makes the desired behavior easier or makes the workaround more attractive.
A tool problem is not always a technology problem. Sometimes the missing support is a checklist, template, decision guide, job aid, or clear source of truth.
Complete the Tool Support Section
Choose the answer that best reflects the performance challenge you are analyzing.