System Cues
System Cues looks at what the workplace environment signals, rewards, measures, or makes easier.
Performance often stalls when the system says one thing, but rewards or reinforces something else. This section helps you examine whether the issue you selected is partly being shaped by process, metrics, incentives, or competing signals.
Watch the System Cues Lesson
This lesson explains how people read the system around them: what gets measured, what gets praised, what gets ignored, and what consequences actually follow.
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Read the lesson transcript
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This section should explain that System Cues include metrics, incentives, dashboards, processes, handoffs, approval paths, scorecards, consequences, and what leaders repeatedly pay attention to.
Before You Complete This Section
Answer these questions against the same performance challenge you selected at the start.
- Look at what the system actually reinforces, not just what leaders say matters.
- Notice whether metrics, incentives, timelines, or approvals create competing priorities.
- Watch for situations where the fastest path is not the best path.
- Consider whether people are getting mixed messages about what should come first.
People follow system cues quickly. If the formal message is “quality matters,” but the system rewards speed above all else, the system will usually win.
Complete the System Cues Section
Choose the answer that best reflects the performance challenge you are analyzing.