Step 4 of 10 · Performance Lever 2

Skill Readiness

Skill Readiness looks at whether people have the knowledge, practice, feedback, and confidence needed to perform the work correctly.

Performance often stalls when people are expected to execute before they are truly ready. This section helps you examine whether the issue you selected is partly a readiness problem.

Watch the Skill Readiness Lesson

This lesson explains how skill gaps show up as errors, inconsistent execution, slow ramp-up time, repeated questions, or overreliance on experienced employees.

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Read the lesson transcript

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This section should explain that Skill Readiness is not only about whether training happened. It includes whether people had enough practice, feedback, coaching, role clarity, and real-world support to perform independently.

Before You Complete This Section

Answer these questions against the same performance challenge you selected at the start.

  • Think about actual proficiency, not whether people attended training.
  • Look for repeated mistakes, repeated questions, hesitation, or inconsistency.
  • Notice whether new or changing work was introduced faster than people could absorb it.
  • Separate skill gaps from motivation problems. People may care and still not be ready.

Training is not the same as readiness. People may have heard the information, completed the module, or attended the meeting and still lack the practice or confidence needed to execute well.

Complete the Skill Readiness Section

Choose the answer that best reflects the performance challenge you are analyzing.

Question 1

The people involved have the knowledge and skill needed to perform this work correctly.

Question 2

People have had enough practice, feedback, or coaching to perform this work independently.

Question 3

New or changing expectations are introduced in a way that gives people enough time and support to build proficiency.

Keep this focused on knowledge, practice, coaching, proficiency, onboarding, or changing expectations.

Your answers save to your current Report ID. The next section is Peer Norms.