Day 3 | JL³ Hidden Performance Challenge™

Welcome to Day 3.

Today is about noticing patterns in how, where, and when your performance challenge shows up.

On Day 1, you named the performance challenge. On Day 2, you separated what you know from what you may be assuming. Today, you are going to look for patterns.

Performance problems rarely show up randomly. They often repeat under certain conditions, in certain parts of the work, during certain handoffs, with certain expectations, or at certain points in the process.

Video coming soon.

You can complete today’s activity below.

Today’s Challenge

Review the challenge you selected on Day 1 and look for patterns in where the issue appears, when it happens, who is affected, and what seems to be true when it occurs.

You are not trying to explain the pattern yet. You are simply noticing what repeats.

The goal today is not to find the root cause. The goal is to notice what keeps showing up around the challenge.

Patterns may show up around:

Time of day, week, month, season, or business cycle.
Specific teams, roles, shifts, locations, or customer groups.
Handoffs between people, systems, departments, or steps in the process.
Workload, urgency, competing priorities, or staffing levels.
New processes, unclear expectations, missing tools, or inconsistent follow-through.

Patterns may sound like:

This usually happens when work moves from one team to another.
The issue is worse near deadlines or during high-volume periods.
Newer employees seem to struggle at the same point in the process.
The same questions keep coming up even after instructions are given.
Leaders spend extra time following up when priorities are changing quickly.

Complete Your Day 3 Response

Your response will be saved and added to your Hidden Performance Snapshot.

Your Day 3 Snapshot statement: The patterns I noticed are...

1. What patterns do you notice around this performance challenge?

Look for what repeats. Think about timing, teams, roles, processes, handoffs, workload, tools, expectations, or customer situations.

2. When or where does the challenge seem to show up most often?

Consider whether the challenge appears during certain times, tasks, meetings, handoffs, projects, shifts, locations, or parts of the workflow.

3. What seems to be true when the challenge is happening?

Think about what else is happening around the work. This may include workload, clarity, tools, staffing, priorities, communication, pressure, or support.

After you submit, your response will be connected to your challenge record.

Your Day 3 response has been saved. You’ll receive Day 4 tomorrow.

Something did not save correctly. Please try again. If the issue continues, contact JL³ Learning Solutions.

What Happens Next

By the end of today, you should have a clearer view of where your performance challenge repeats and what tends to be happening around it.

Do not force a conclusion yet. Patterns are clues. Tomorrow, you will begin looking more closely at the conditions that may be contributing to the challenge.

After you submit your response above, you are done for today. Day 4 will arrive by email tomorrow.