Day 2 | JL³ Hidden Performance Challenge™

Welcome to Day 2.

Today is about separating what you know from what you may be assuming.

Yesterday, you named one specific performance challenge to focus on this week. Today, you are going to slow down the story around that challenge.

When leaders see a performance issue, the brain naturally wants to explain it quickly. That explanation may be right, partly right, or completely off. Before you decide what is causing the problem, it helps to separate the facts from the assumptions.

Video coming soon.

You can complete today’s activity below.

Today’s Challenge

Look at the performance challenge you chose on Day 1 and sort what you know into two categories: facts and assumptions.

Facts are the things you can verify. Assumptions are the explanations, interpretations, or conclusions you may be making before you have enough information.

The goal today is not to prove yourself right. The goal is to notice where your current understanding is solid and where it may need more evidence.

Facts may sound like:

  • Three deadlines were missed in the last month.
  • Customer response time increased from one day to three days.
  • Two new employees have needed repeated help with the same task.
  • Managers are spending extra time following up on incomplete work.
  • Error rates increased after the new process was introduced.

Assumptions may sound like:

  • People do not care enough.
  • The team just needs more training.
  • Managers are not holding people accountable.
  • Employees are resisting change.
  • The process should be obvious by now.

Complete Your Day 2 Response

Your response will be saved and added to your Hidden Performance Snapshot.

Your Day 2 Snapshot statements: The facts I know are... The assumptions I may have been making are...

List what you can verify or observe. Think about dates, examples, behaviors, results, frequency, patterns, or measurable impact.

Name the explanations, conclusions, or beliefs you may have been treating as true before fully testing them.

Consider what you may need to ask, observe, review, or validate before deciding what the problem really is.

After you submit, your response will be connected to your challenge record.

Your Day 2 response has been saved. You’ll receive Day 3 tomorrow.
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What Happens Next

By the end of today, you should have a clearer view of what you know and what you may have been assuming too quickly.

Do not pressure yourself to solve the challenge yet. Today is about making your thinking more accurate before you move into diagnosis or action.

After you submit your response above, you are done for today. Day 3 will arrive by email tomorrow.